Shipping & Returns
Returns, Refunds And Exchanges
Items must be returned within 30-days of order receipt. A return authorization (RA) number is required for all returns. Please call modelersdepot at 309-928-3300 to obtain an RA#. Returned items may incur a restocking fee up to 20%. Returned items must be in new and resalable condition with all original boxes and packing. Shipping, handling, and insurance charges are non-refundable. Items that are purchased and returned for credit using a promotional discount, including free shipping offers, will be credited less the value of the promotion. Videos, Magazines, Puzzles, Books and reading material in general are not returnable. Once a starter train set is opened, they are not returnable. We will address and rectify any issues should you have any. Shipping will be charged to the customer from any returns that are part of a free shipping program. Shipping cost will be deducted from customers refund.
Shipment Discrepancies Or Damages
Any discrepancies or damages with shipments received must be reported within 5 days upon receipt. In the event an item(s) is damaged upon delivery, wrong items were sent, if there were any overages or shortages, please call modelersdepot at 309-928-3300 during business hours, 10:00-3:00 p.m. Central standard time, or email us at storemanager@modelerdepot.com. Shipping, handling, and insurance charges are non-refundable.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.